Delete account

Last updated: 18 October 2026

This page lets you permanently delete your Nugezza account and the personal data associated with it. It is the same account for the Nugezza app and for Nugezza Team, so deleting it here deletes it for both. Account deletion is irreversible — once submitted, you will need to sign up again to use Nugezza.

What will be deleted

• Your account profile (name, email, phone, avatar, password hash).
• All delivery addresses saved on your profile.
• Push-notification tokens registered for your devices.
• Notification history and read/unread state.
• Favourites and bookmarks.
• Any reviews you have left on businesses.
• Promotion-click history.
• Wallet balance and transactions, if any.
• All active login sessions on every device.

What is retained

Past order and delivery records are kept in an anonymised form — your customer ID is removed from them, but the order line items, prices and timestamps remain. We are legally required to retain these records for tax, accounting and dispute purposes (typically up to 5 years). They can no longer be linked back to you.

Nugezza Team

If you use Nugezza Team (the Nugezza Team apps and team.nugezza.com), deleting your account also takes you out of every team you are in. Nugezza tells the Team service at once and keeps trying until it has done it. In every team:

Deleted or ended

• Your name, email, phone and username as Team had them from your account.
• The email address you gave a team, your email settings and your username in it.
• Your Team sign-ins on every device, and the notification tokens of the phones signed in with them.
• Emails and phone notifications to you that had not been sent yet: they are not sent.
• The email address and name written on the invitations you accepted, and your email address in the team’s log of changes.
• Your place in the team: you are switched off and your seat is freed. A timer you left running is stopped at that moment.

Kept by each team

What you did in a team is the team’s record of its work, and the team belongs to its business: the tasks, chat messages, ideas, votes, whiteboards, prompts, files and pictures you added, the hours you recorded and the shared expenses you took part in. They stay with the team under the name the team knew you by. They are not anonymised, so that the team still knows whose hours and expenses they are, but no email, phone or username of yours stays with them: only that name, and the id your deleted account had, which no longer leads to any account. The team’s log of who joined and who changed roles stays too, without your email address.

How long: while the team exists, which its business decides; deleting your account does not delete a team, even one you own. Shared files, other than photos, videos and PDFs, are removed 30 days after they were shared. Team’s record of emails it already sent you, with your address, is deleted 90 days after each email; the record of phone notifications, 30 days after each. Until the Team service has confirmed all this, Nugezza keeps your deleted account’s id so that it can keep trying, and then deletes it. To ask a team to remove something you made, ask its owner, or write to us at support@nugezza.com.

How to delete

To delete your account from this page, please sign in first. After signing in, return to nugezza.com/delete-account or tap Profile → Delete account in the app. For Nugezza Team, sign in here with the same email or phone and password you use in Team.

If you cannot sign in (for example, you have lost access to your email), email us and we will process the deletion manually within 30 days:

For more on how we handle your personal data, see our Privacy Policy.