Last updated: 15 May 2026
These Terms & Conditions ("Terms") govern your use of the Nugezza platform, the Nugezza mobile application and the website at nugezza.com (together, the "Service"). By creating an account or placing an order you agree to these Terms.
1. What Nugezza is
Nugezza is a marketplace that connects you with independent businesses (restaurants, grocers, retailers and other vendors) so you can browse their catalogues and place orders. Nugezza is not the seller of the goods or food items listed. The contract of sale for each order is between you and the business you order from.
2. Account
- You must be at least 13 years old (or the age of digital consent in your country) to use the Service.
- You are responsible for keeping your password secret and for activity on your account.
- You agree to provide accurate, current information.
3. Orders and payments
- Prices, availability, preparation times and delivery options are set by the business and shown in the app at the time of order.
- By placing an order you authorise the charge for the order total, including any delivery fee and applicable taxes.
- Payments are processed by third-party providers (currently Stripe). Their terms apply to the payment transaction.
- Some businesses accept cash on delivery; the cash-handling terms shown at checkout apply.
4. Cancellation and refunds
You can cancel an order before the business accepts it. After acceptance, cancellation is at the business's discretion. Refunds for non-delivered, defective or substantially incorrect orders are handled by the business that fulfilled the order. Where Nugezza processed the payment, refunds will be returned to your original payment method. Contact info@nugezza.com if a business is unresponsive.
5. Delivery
Delivery times shown in the app are estimates set by the business. We are not liable for delays caused by weather, traffic, business preparation time or factors outside our control. Provide an accurate delivery address and a contact phone number that can receive calls and SMS while your order is in transit.
6. Acceptable use
You agree not to:
- Place fraudulent orders or use payment instruments you are not authorised to use.
- Harass, threaten or abuse business staff, riders or other users.
- Interfere with, scrape, reverse-engineer or attack the Service.
- Use the Service to violate any applicable law.
We may suspend or terminate accounts that violate these rules.
7. Content
Reviews, ratings and messages you submit must be your own and must not contain abusive, defamatory, sexually explicit or illegal content. You grant Nugezza a non-exclusive licence to display this content on the Service.
8. Intellectual property
The Nugezza name, logo and software are owned by Nugezza or its licensors. You may not copy, modify or distribute them without permission.
9. Disclaimers
The Service is provided "as is". Nugezza does not warrant that listings, prices, availability or delivery times will always be accurate. To the extent permitted by law, Nugezza disclaims all implied warranties.
10. Limitation of liability
To the maximum extent permitted by law, Nugezza will not be liable for indirect, incidental, special or consequential damages, or for loss of profits or data, arising out of or in connection with your use of the Service. Our aggregate liability for any claim is limited to the total fees you paid to Nugezza in the 12 months preceding the claim.
11. Changes to the Terms
We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
12. Governing law
These Terms are governed by the laws of the jurisdiction where Nugezza is registered, without regard to its conflict-of-law principles. You and Nugezza agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for any dispute.
13. Contact
Nugezza
Email: info@nugezza.com
Website: nugezza.com